Automatic renewals
By default, your storage purchase is set to automatically renew at the end of your subscription. At any point during your subscription, you can upgrade to a larger storage plan. You'll upgrade to your new storage level immediately, and your credit card will be charged when you run out of credit.
If you purchased a storage subscription under the old pricing plan, you can renew your subscription until you choose to upgrade or until your payment information expires.
If the auto-renewal fails, a seven-day grace period will be added to your subscription so that you're able to update your payment information. During this grace period, you won't lose access to anything in your Google Account or your current storage plan.
If you use Gmail and the auto-renewal fails, your storage plan will be extended for seven days so you can update your payment information. You can use those extra seven days to clear space in your account or buy a new storage plan.
If your storage plan is canceled or expires
If you cancel your storage plan, you’ll lose all additional storage for your account. At the end of your billing cycle, you may be over quota.
If you’re over your storage quota for 2 years or longer, all of your content may be deleted from your Google account.
Once you reach or exceed the no charge storage quota:
- Gmail: You can't send or receive messages. Messages sent to you are returned to the sender.
- Google Drive:
- You can't sync or upload new files.
- Syncs stop between your computer's Google Drive folder and My Drive.
- You can’t create new files in:
- Google Docs
- Sheets
- Slides
- Drawings
- Forms
- Vids
- Until you reduce the amount of storage you use, no one can edit or copy your files.
- Google Photos: You can't back up any photos or videos.
Tip: To avoid these restrictions, you can clean up Google storage space. You can also buy more Google storage.
Cancel your subscription
You can cancel your storage subscription at any time.
Cancel a Drive storage plan
- Go to www.google.com/settings/storage.
- Sign into the Google Account where you purchased storage.
- Under your plan, click Cancel.
- Review changes to storage that will take place after cancellation. Confirm by clicking Cancel plan.
- You'll receive a confirmation email of your subscription cancellation. On the start of the next month of your plan, you'll be downgraded to the 15GB of personal storage for Google Drive, Google Photos, and Gmail.
Cancel storage on your Google One membership
Refund policy
Google storage plan purchases are non-refundable. The amount of storage you purchased is yours for the length of the subscription, even if you decide to cancel it. In some countries/regions, you can end your subscription immediately and receive a partial refund.
For Play Store purchases, go to Learn about Google Play refund policies.
For Apple App Store purchases, request a refund from Apple support.
Information for EU and UK customers:
Some purchases made in the EU and UK have different refund policies:
- If you buy digital content such as in-app items, apps, or games on Google Play, you waive an automatic statutory right of withdrawal and our standard refund rules apply.
- If you buy Google storage on Google Play, you can cancel the purchase within 14 days for a full refund. Use this form to withdraw.
- If you buy a service from a developer or another third party, even if you buy it on Google Play, contact the seller to withdraw and get a refund.
- If you’re located in the European Economic Area or the United Kingdom and made a purchase on or after March 28, 2018, learn how to get a refund.
For more information on these policies, see the Google Play Terms of Service.
Refunds for Google One purchases in Israel
Google One Subscriptions:
- If you’re based in Israel, you may have the option to cancel your subscription with immediate effect and request a partial refund.
- If you made your purchase through Google Play, follow the cancellation instructions. Then select the option to cancel immediately and request a partial refund. Your partial refund is prorated based on the days left on the subscription.
- If you made your purchase through Apple’s App Store, you must contact Apple support.
One Time Purchases (Top-Up AI Credits):
- If you’re based in Israel, you may have the option to cancel your Top-Up AI Credits purchase within 14 days.
- If you cancel your purchase of Top-Up AI credits within 14 days and you've used them during the 14-day cancellation period, you'll receive a pro-rated refund.
- If you made your purchase through Google Play, please contact support to exercise your right to cancel.
- If you made your purchase through Apple’s App Store, you must contact Apple support.