ServiceChannel

And this is where i wrapped up my EU roadtrip last week, meeting retailers, customers, and their contractor partners eager to dive deeper into ServiceChannel and ending in my favorite city! The Eternal City. Rome is eternal not by accident, but because of centuries of precise, proactive maintenance a powerful reminder of what drives longevity in any retail network. We spent an afternoon walking stores with customers, where the challenges are unique: high tourist traffic, historic protected buildings, and zero room for error. Compliance, the right contractors, and the right processes aren’t optional in Rome, they’re essential. Not surprisingly, AI and compliance led nearly every conversation. The big questions: 1. How do we consistently meet statutory requirements? 2. How can stores report issues more easily? 3. How do we ensure the right contractors show up? 4. How can we gain visibility and control in complex, high-traffic, historically sensitive locations? A fantastic close to an inspiring week—full of insights, partnership, and a shared commitment to excellence. ServiceChannel Fortive

A fantastic week of customer and prospect meetings across Europe! With our President Craig Moriarty , Rigvinath Chevala and Siddarth Shetty , we met with customers and potential customers to discuss AI, country-by-country compliance challenges, data, and best practices shaping the future of facilities management. One clear theme: AI is rapidly transforming FM in Europe from predictive maintenance and smarter asset planning to improving the speed, transparency, and consistency of service delivery across diverse regulatory landscapes. The potential ahead is enormous, and we’re energized to help lead that evolution. Last stop: the Eternal City ( my favorite city in the world) and more to come on this topic soon! Proud and humbled by the trust our clients place in us. A big thank you for taking the precious time to meet us this week! A tremendous thank you to the entire International team!

It was incredible to be in New Orleans with our Product and Engineering teams recently — watching ideas, energy, and expertise come alive. I walked away truly energized — by the passion of our teams, their deep understanding of customer needs, and how much can be accomplished in just a couple of days when focus and purpose collide. What stood out most was the shared obsession with solving real problems for our customers and finding new ways to deliver even greater value. We’re in a transformative moment — and ServiceChannel is harnessing AI and innovation to elevate how we serve the people who keep the world’s facilities running. Congratulations to Rigvinath Chevala, Zachary Wolf, Janel Zuffi, Devin Thorpe, CPA and Michelle Tisdall for leading and orchestrating such a thoughtful and energizing offsite. Together, you created an experience that truly reflected the creativity, collaboration, and customer obsession that define our culture. I always say the best part of ServiceChannel is our customers and our people — and that offsite was a powerful reminder of both. The future is bright, and it’s being built one idea, one prototype, and one customer outcome at a time. #innovation #customerobsessed #facilitiesmanagement

As we close off Q3 we thought it would be a good time to reflect on a busy couple of months at LoweConex 🙌 👉 In September, we sealed our partnership with ServiceChannel at a co-hosted event with FM Retail Leaders across the sector. Following that, some of our team were in attendance at this year's RAC Awards with our parent company Lowe Rental, celebrating success across the refrigeration, heating and cooling industry. 👉 In October, we had the pleasure of joining The Midcounties Co-operative at their store managers conference, whilst more of our team met with new brands and leaders at GRO Retail (formerly Completely Retail Marketplace), discussing Conex OS and our bureau services across the retail and hospitality sectors. We ended the quarter with a successful week at FMI- The Food Industry Association Energy & Store Development Conference alongside our Lowe Rental US colleagues and a sponsorship of the Retail Gazette Game Changer Awards where we were delighted to present Sustainability Game Changer to Currys plc 🎉 Finally our Sales Director Orla McGreevy attended the ACS (the Association of Convenience Stores) Annual Innovation Showcase - thank you for including us as part of the day. In between all of these busy events our operational teams have been working to support the globe's largest high street names, onboarding new clients and keeping stores optimised for customer experience, energy savings and maintenance efficiencies. Massive thank you to our brilliant teams and partners for your determination to make it all happen, and to our clients for including us as part of your events. Check out just a few highlights of the last few months below 👋 #ConexOS #LoweConex #Q3