SAP's Christoph Meyer and Lars Heling described why agents fail inside complex enterprise systems. “AI agents might struggle in complex systems for two reasons — choosing the correct API to execute, and understanding the business process context.” Lars emphasized that “APIs do not exist in a vacuum, they happen in a discrete order at different times.” They explained how knowledge graphs solve this by defining semantics through ontologies: “Resources, APIs, and business processes all become different nodes in the knowledge graph.” More session insights up next.
