📣 Make complaints Ombudsman-ready ❌ Cases bouncing between teams ✅ Clear, evidence-based responses ✨ Small daily choices = fewer escalations and stronger trust. 🧭 Spot complaints at first contact 🗂️ Log and triage correctly 🔎 Investigate with evidence 📝 Write clear, defensible responses ⏱️ Set timelines and next steps 🎓 @upkeeptraining: practical skills for real-world housing maintenance. 🔗 Explore the course via the link in comments ✉️ hello@upkeeptraining.co.uk  | ☎️ 0208 123 0804 Sarah Bentley Lynda Hance Richard Powell Jo Ashby Tina P. Roy Clougher #housingprofessionals #complaintshandling #housingombudsman #repairsandmaintenance #ukhousing #socialhousing #tenantengagement #upkeeptraining

Apportionment under the DBPA: Court points to the limits in the wake of Pafburn. Insurance Partners Jonathan Newby, Laura Reisz, and Senior Associate John Georgas unpack the Supreme Court of NSW’s latest decision in Kapila v Monument Building Group Pty Ltd [2025] NSWSC 1306, clarifying how first instance courts may seek to apply Pafburn to apportionment under the Design and Building Practitioners Act 2020 (NSW). Key insights: 1. No apportionment for breaches under section 37 of the DBPA, even without delegation. 2. Cross-claims remain the only way to recover contributions. 3. Continuing uncertainty on the interpretation of Pafburn. With these developments, builders, designers and other practitioners should review their risk strategies and contractual protections. Read the full article: https://lnkd.in/gq5whn8H #ConstructionLaw #DBPA #LegalUpdate #RiskManagement

In my latest article with Jonathan Newby and Laura Reisz, we explore the Supreme Court of NSW’s latest decision in Kapila v Monument Building Group Pty Ltd [2025] NSWSC 1306, indicating how first instance courts may seek to apply Pafburn to apportionment under the Design and Building Practitioners Act 2020 (NSW). Read the full article here: https://lnkd.in/gSfaZNu2

Apportionment under the DBPA: Court points to the limits in the wake of Pafburn.   In my latest article with Laura Reisz and John Georgas, we explore the Supreme Court of NSW’s latest decision in Kapila v Monument Building Group Pty Ltd [2025] NSWSC 1306, clarifying how first instance courts may seek to apply Pafburn to apportionment under the Design and Building Practitioners Act 2020 (NSW).   Read the full article here: https://lnkd.in/gAU5yE-Z   #ConstructionLaw #DBPA #LegalUpdate #RiskManagement

The Public Shaming Wall A late or non-compliant AFSS isn't a quiet administrative issue. These statements are public records, and many local councils in NSW now maintain and publish online lists of buildings that have failed to submit their AFSS on time. This can directly impact your property's reputation, making it harder to attract tenants or buyers, and can even affect property valuations. It turns a compliance issue into a very public mark against your building's credibility and safety.   https://lnkd.in/gMZv6xUd #PublicRecord, #ReputationRisk, #Compliance, #FireSafety, #Strata, #CommercialRealEstate, #PropertyValue, #TenantTrust, #DueDiligence, #BuildingManagement, #NSWCouncil, #Transparency, #BusinessRisk, #PropertyInvestment, #ShameList.

Hull City Council is supporting Damp and Mould Action and Awareness Week, helping to raise awareness of this serious issue. From 27 October 2025, the introduction of Awaab’s Law means that all social landlords are legally required to address all emergency hazards within 24 hours and all damp and mould hazards presenting significant risk of harm within ten working days. We are committed to these achieving these changes and all HCC officers that could potentially step into our tenants’ home are being fully trained on how to spot the early warning signs and what to do for you them if they spot an issue.

Hull City Council is supporting Damp and Mould Action and Awareness Week, helping to raise awareness of this serious issue. From 27 October 2025, the introduction of Awaab’s Law means that all social landlords are legally required to address all emergency hazards within 24 hours and all damp and mould hazards presenting significant risk of harm within ten working days. We are committed to these achieving these changes and all HCC officers that could potentially step into our tenants’ home are being fully trained on how to spot the early warning signs and what to do for you them if they spot an issue.

Phase 1 of Awaab’s Law is now in effect, introducing tighter deadlines for resolving emergency and serious mould and damp concerns. With a 43% surge in repair-related complaints reported by the Housing Ombudsman, housing providers are facing mounting pressure to respond swiftly and effectively. Gallagher Bassett is here to help. Our teams are supporting clients with robust complaints handling and surge response strategies, ensuring compliance and continuity in the face of rising demand. To find out how we can support, reach out to Ashley Easen, Director of Consulting.

If you’re looking for directions, our Policy Director may not be your best choice. But if you’re looking for information about Prop 4, he’s got you covered. Here are two facts about how Prop 4 spending oversight will work: 1. Prop 4 would require the Legislature to formally transfer or “appropriate” funding from the Texas Water Fund to the Texas Water Development Board before any money is spent. 2. The governor signed a new law in June that strengthens legislative oversight of state water financial assistance and requires regular reporting to both legislators and the public on how the funds are used and the impact that they’re having. For more information about Prop 4, visit texaswater.org/prop4

Michigan's Supreme Court recently declined to hear Progressive Marathon Ins. Co. v. Espinoza-Solis, effectively changing how insurers handle non-cooperative insureds. Read the latest from Sarah Beaubien about the potentially substantial financial implications for coverage providers: https://lnkd.in/gRrFcQdC #liability #michiganlaw