You can use online SSL checker tool to diagnoses issues regarding SSL certificate installation.
You should check that you are using a self-signed certificate or a CA signed certificate. If it’s a self-signed certificate then your users will experience warning message when they browse your site because browsers don't recognize it.
If you have a CA signed certificate, then you received a certificate via email from trusted third-party certificate authority, which contains the root, intermediate and primary certificates. You should install all three files on your server.
You should update your all browser. Modern browsers have already implemented root certificate, so you need to configure only intermediate and primary certificate on the server.
Follow below link which may help you to add CA Root certificate in the Trusted Root Certification Authorities store. https://technet.microsoft.com/en-us/library/cc754841(v=ws.11).aspx